For shipping, the buyer is responsible for paying all shipping costs. Swaggle will send an auto-generated shipping label to the seller via email. The seller must ship the item within 48 hours of the email notification. Once the seller ships the item, the seller can provide tracking information to the buyer via SwagMail. The order will be cancelled if the seller does not ship the merchandise within 48 hours.
For items that are $200 or more, we require the buyer to choose confirmation with a signature as the shipping option.
All sales are final on Swaggle. This means a buyer cannot return an item they purchased on Swaggle if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing. However, a buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or the item is in some other way not as described, the buyer can report their problem to us within 3 days of delivery and send an email to firstname.lastname@example.org. When a case is opened, the buyer is asked to upload photos and offer details of the issue. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. We encourage buyers to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements or photos.